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Merchandise Returns:
You may return almost any product purchased from cartridgesonly.com within ten (10) days of receipt of said product/s for a FULL REFUND of the item cost less applicable fees. No returns will be authorized after ten days of receipt. All returns will also fall under the following guidelines;
1. You must obtain a RA (Return Authorization) for any product, large or small - except where we sent the wrong product. See "Return Authorization." This RA muct be obtained within 10 days of receipt of product.
2. Products must be sent back to us freight prepaid - except where we sent the wrong product.
3. Refunds will only be made to the original purchaser and credited refunds will be placed on the same credit card used in the initial purchase.
4. You may be subject to a restocking fee depending upon return reason or circumstances, see "Restocking Fees."
5. All returns must be marked with your RA number ON THE SHIPPING LABEL only. See "Return Authorization."
6. All items must be in original wrappers, unused and in a resalable condition.
Items Not Refundable:
Please note the products/items that are not returnable under any circumstances.
1. Special Order items ordered especially for you direct from the manufacturer.
2. All electronic items including heater parts, pumps and pump motors.
3. Any product/item that has been used, tested or installed in any manner or for any duration.
4. All pool or spa chemicals opened or unopened.
Return Authorizations:
A Return Authorization (RA) number must be obtained for ALL ITEMS being returned and requested from cartridgesonly.com within ten days of receipt of the item. All returns must also have all manuals, registration cards, specification & data sheets as well as the original invoice/receipt. You must write the "RA" number ON THE SHIPPING LABEL ONLY. Should you write the number directly on the box, there will be additional restocking fees deducted from your refund amount. Any item returned WITHOUT the "RA" NUMBER MARKED CLEARLY ON THE SHIPPING LABEL - (NOT ON THE PACKAGING) will be refused. You will then be responsible for return shipping and related shipping costs. the package must be recieved in our warehouse no later than 10 business days from the date of receiving your RA number. No refunds will be credited after the 10 day period.
Restocking Fees:
Cancellations or Refused Orders will automatically be charged a standard 20% restocking fee and a $10.00 processing fee. If you order the wrong item and need to return it the item will be subject to a 20% restocking fee and $10 processing fee. This applies to all items and products that would have originally qualified for an "RA." Items that do not qualify will not be credited at all. Items that are returned and not in a clean resalable condition will also automatically be charged the standard restocking fee. Items returned with the RA written on the box will be automatically charged the restocking fee. If you submit another order for the correct item that you need, restocking &/or processing fees will be reduced.
If We Ship the Wrong Item:
Should the situation arise that we shipped you the wrong product, contact us by email immediately. We will ship you the correct item and issue a pickup for the wrong item. We ask that you have the product available for UPS pickup and we will pay the return shipping charges. We reserve the right to refund you in full for the product. Should the return item be used or damaged by you or not available for pick up and not returned to us in 10 business days we may charge your credit card for the itme not returned. We reserve the right to expedite the shipment using ground or air service at our sole discretion.
Defective Return Items:
Please contact us immediately if any item is defective.
Non-Defective Return Items:
In the event that you wish to return any item for any reason within the ten (10) day period from date of receipt, you may do so according to the "Return Merchandise" section. You will only be refunded the price of the item/s returned and will not be credited any shipping or handling charges. This applies to all items and products that would have originally qualified for an "RA." Items that do not qualify will not be credited back to your card. Restocking and processing fees apply as descirbed above.
Damaged Goods in Transit:
Inspect all packages immediately upon receipt of merchandise. If damaged in shipment, contact us immediately by email, which also becomes a written record of your situation. Contact UPS, FEDEX or freight line for a freight damage claim. Once they have sent a claim representative to check the package, we will have the item picked up and replaced or refunded according to their instructions.
Order Cancellations:
Orders cannot be cancelled once they have been shipped as we cannot recall the item. To return the product once received, follow the instructions under "Merchandise Returns."
Refused Orders:
It is understood that we reserve the right to, and will exercise this right to charge a standard 20% restocking fee and a $10.00 processing fee. This applies to all items and products that would have originally qualified for an "RA." Items that do not qualify will not be credited.
Items Shipped by Freight Lines:
No "Returns" either defective, or otherwise will be accepted if the item was shipped by any sort of freight truck line. That is a non FedEx, UPS, DHL or US Postal Service shipped item. If the item is in fact defective, "Buyer" understands that their sole remedy will be to file a warranty issue claim with the manufacturer's field warranty service center. If the product shows obvious physical damage suffered in transit, "Buyer" understands that their sole remedy in this instance is to file a damage claim with the freight line.
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